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  • Risk management

    The huge catastrophe caused by the BP oil spill in the Gulf of Mexico can teach medium-sized businesses about risk management. BP clearly did not adequately assess the risk and…

    Knowing your customer

    Knowing how your customer thinks will definitely impact on business decisions, including how you can effectively sell more to them. Defining the difference between the demographics and the psychographics of…

    Accounting for large jobs

    In the March 2010 article on Measuring Profitability I reviewed the importance of a business taking steps to ensure that profit is properly measured in each month and year and…

    Measuring profitability

    Several clients come to mind when I consider measuring profitability. These examples illustrate the challenges that many small and medium sized businesses face when the owner/CEO is not sure what…

    The Digital Umbrella

    It is clear that the world is going digital and that is impacting on the ability of companies and marketers to effectively market their wares. Whether it is websites, search…

    Group Insurance – What am I paying for?

    With each renewal of your group insurance plan you likely enhance your understanding with respect to pricing and have a better sense for what is fair and not fair. With…

    It's a brave new world

    As the digital world expands and grows, it is taking all of us for a ride. Do you remember the day that the fax machine was the next new thing?…