--- Mastermind Solutions Inc. ---

"Your involvement has led to the success of our direct marketing efforts over the past two and a half years"

Marketing Director
large retail company

"Too many marketing strategists pride themselves in their strategy work, only to fall short at the implementation stage. Neville is the rare individual who provides sharp, insightful marketing strategy work -- plus he has the discipline and commitment to help his clients see their projects through to results. And in the end, that's what counts."

Michel Neray
Chief Differentiation Officer
The Essential Message

"We retained Mastermind Solutions to help us develop and focus our marketing strategy and messaging to prospective clients…. Neville has helped us focus our attention and trained us to think “why” when considering a new strategy/tactic in our plan. In an industry where marketing is commonly thought of as simply cold-calling and hosting seminars for prospective clients, we believe we now have a unique message to deliver through a multi-faceted strategy."

Ben Hunter,
IPC Securities Corp
- Beaches Financial Team

Marketing Services

Successfully launched a new brand of ice cream and frozen yogurt, including the research and product development of an all-natural product, packaging design and development, sales launch program and TV advertising. Won a Gold Medal award for packaging design at PAC-EX’95.
Developed marketing and re-launch programs for a major retail chain in Canada that grew customer and sales $ growth vs. previous year from -25% to +5% within 6 months.
Conceptualized and developed a unique direct mail campaign for a group of pharmacy retailers that increased sales by 5% - 10%, enhanced customer loyalty and manufacturer support, at no cost to the retailers themselves.
Developed a multi-faceted direct mail/fax transmission campaign that increased referrals to client by an average of 160% in a three-month period.
Developed a new company positioning and marketing strategy for a software developer, and executed the marketing plan on their behalf. Company has doubled in size in 1 year.
Developed a new marketing strategy for a bankruptcy trustee that has grown market share by 10% in an extremely competitive marketplace.

Marketing Case Studies

Medical Clinic
Challenge:
	Clinic wanted to increase the number of referrals from General Practitioners in their geographic region.
Solution:
	Mastermind developed a comprehensive direct marketing campaign aimed at educating GP's about the clinic, the services they offered, and why they should refer patients. In addition, the campaign tested various media options in order to maximize the effectiveness of future tactics.
Results:
	In the months after the campaign, referrals from the targeted GP are increased by an average of 160%. In addition, 28% of all referrals in the first three months of the campaign were from GP's that had never referred patients to the clinic before. A final outcome of the campaign was that the test segments provided definitive results, which will enable future campaigns to be designed to maximize the medical clinic's future marketing expenditure.


Software Developer
Challenge:
	Company was seen as a small business that could not possibly supply the expertise, service and support that was demanded in this industry.
Solution:
	Mastermind developed a full, professional-looking sales kit that positioned the company as "much larger than it really was". Client was coached on presentation skills and the result was a more formal, professional sales presentation that met the needs of prospective clients
Results:
	Client was able to close deals easier and this created triple-digit growth over a two-year period.


Clothing retailer
Challenge:
	Launch of a third-party credit card.
Solution:
	Mastermind developed and implemented a twenty-two piece campaign for the retailer in support of new store openings in a test scenario. This test launch was completed within a six week period and within budget.
Results:
	Store sales were well beyond expectation and customer acceptance of new credit card service was huge. Retailer rolled out the card to all 80+ stores over the next six months.


Financial services
Challenge:
	Company had stagnant growth in a very competitive market.
Solution:
	Mastermind developed a new marketing strategy that focused on key client service issues, advertising, and the development of important referral business. Unique tactics were tested and adopted where appropriate.
Results:
	Company has become the market leader in its segment and continues to close in on national firms. Sales growth over the last two years has exceeded 15%.


Photofinishing retailer
Challenge:
	Re-position the chain to differentiate it from competitors, and develop a new photofinishing strategy that maximizes company assets.
Solution:
	Total new positioning and branding was developed in conjunction with a revamped photofinishing strategy.
Results:
	Customer and Sales $ growth turned around dramatically: from -25% year-on-year to +5% in the six months following relaunch.

Organizational Structure and Design Services

A project merging two former healthcare competitors into one new entity. The project included the designing a new organizational structure and advising on the merging of the two organizations. Prior to the merger combined revenue for the 2 companies was $40 M and two years following the merger revenue leap to $110 M.
The restructuring and infusion of new talent at a manufacturer contributed to making the client the largest appliance company in Canada by overcoming a $150 M. sales shortfall and internally growing the company by 33% in 2 years in a flat market.
Click here to read The Inglis Story
Restructuring a large auto parts plant resulting in cost savings in excess of 20%.
The restructuring of an international high tech company to counter cash flow short falls, high product costs and technical performance difficulties resulting in schedule delivery problems. The restructuring resulted in the reorganization of the company into three separate divisions, creating a corporate organization with a focus beyond 10 years. The organizational levels were flattened from nine to five levels, the management group was shrunk by 32% and project management was streamlined. Also redundant positions and superfluous work activities were eliminated for an annual payroll reduction of $4.8 M.
A restructuring project for a large multi-billion-dollar bottler based in Chicago achieved increased productivity levels of 20%.

Financial

For a company with a Controller who was not performing to meet managements expectations, Mastermind mentored and coached the Controller to elevate her skills enabling the Company to obtain the performance required from its senior financial staff;
During a due diligence review for a proposed acquisition, Mastermind discovered an undisclosed flaw in the business revenue model that caused our client to cancel the acquisition, thereby saving the inevitable loss of the entire purchase price, had the acquisition closed;
For a high tech business Mastermind set up the accounting, control and administrative systems of a new venture and hired a Controller to take over the ongoing financial administration, thereby saving the Company the cost of an over-qualified person, whose skills were not required in the long-term;
For a company whose bankers would not continue providing a facility, Mastermind negotiated a continuation of the bank relationship enabling the client to continue operations until an alternative $2 million financing facility was obtained;
For a manufacturing client with employee performance measurement challenges, Mastermind developed a program based on key productivity metrics of the business so as to reward employees according to their productivity. This had the effect of transferring fixed costs to variable costs thereby lowering the risk profile of the business;
Mastermind was the right hand of the President of a Company in all aspects of an Initial Public Offering (IPO) and the subsequent Reverse take-over (RTO) of a TSX Venture Exchange listed company, providing the role of the Chief Financial Officer and a Director of the Company;
Prepared documentation of accounting processes and internal controls for a public company to ensure that the CEO and CFO could certify the accuracy of the Internal Controls Over Financial Reporting that is (and will be) required for compliance with securities regulations;
We reviewed the accounting processes and systems that were in place for a family business and implemented improvements that facilitated management’s information and control requirements as the company grew;
Developed a detailed financial forecast and model for a new business with aggressive growth plans, including cash flow and balance sheet forecasts, that were used to convince a merchant bank to arrange a $1.2 million financing facility.