Category Archives: Business

Customer service is more about what you don’t do

Recently my daughter ran into a problem at the car dealership where she bought her car. When closing the deal the business manager arranged financing through the bank and explained the conditions to us.  The most important issue to my … Continue reading →

Coaching your Controller – Part 1

This article first appeared in CanadaOne, an online business newspaper and resource centre. As the owner of your business, do you have a person heading up the accounting function who has limited experience managing an accounting and finance function?  Very … Continue reading →

Why do customers leave you?

Does someone in your business ever-so-often ask, “Whatever happened to (fill in the name) and how come he doesn’t shop with us any more? Several surveys asking this same question were taken through the years by (but not limited to) … Continue reading →